FAQs / Help
Our prices may vary depending on the event . Details can be found on our event calendar.
When you purchase tickets on our website, you’ll receive an e-mail that contains your barcoded e-ticket. This barcoded ticket needs to be shown to our admissions staff on arrival, you can either print it off and bring a paper copy or show the barcode directly from your smartphone or mobile device. You will be required to show this barcode on arrival if you don’t have a copy to hand or haven’t received it within 12 hours of purchase please contact our main office on 071 9852688 for assistance.
Unfortunately tickets are non-refundable or transferable so please ensure at the time of purchase that you have selected the correct date and time.
Yes we do. Disabled visitors pay our standard admission prices and this automatically includes an accompanying 1 carer free of charge. Our staff are trained to never assume a disability so proof of disability is required to get your free carer place. This can be any of the following forms of documentation;
- Disability Living Allowance (DLA)
- Personal Independence Payment (PIP)
- Blue Badge (photo ID required)
- Signed letter from GP (photo ID required)
- Access Card
Documentation should be dated within the last 24 months.
Bring proof of disability as outlined above with you on the day.
We aim to be accessible for all of our visitors regardless of any physical or non-physical disability. We have accessible toilets on the farm . All areas of the park are accessible for guests using wheelchairs or mobility scooters on paved paths with some areas having firm gravel paths instead. If there is anything else we can do to make your day with us easier please approach a member of staff during your visit.
We have a café on site which offers a range of hot meals, snacks, and treats. The Café is open daily until 4.30pm serving hot drinks and delicious cakes, pizzas , toasties ,pannis, Wraps, Salad and vegan and gluten free options.
At Castle Adventure Open Farm our café has a full allergen list available for guests on request to ensure that they only eat food items that are suitable, in addition, pre-packaged food will be labelled with allergen information. Gluten free options are available just ask a member of staff for more information.
Guests are able to bring their own picnics to the farm which can be eaten on our outdoor picnic benches located throughout the. If you wish to leave a picnic in the car to collect at lunchtime, you can leave the park and re-enter as long as you have your hand stamped by a member of reception staff before you leave. BBQ are not permitted on site.
Due to the nature of our attraction we do not allow dogs onto the farm and in line with advice given to us by the RSPCA we have a zero tolerance policy on dogs being left in cars in our car park. If a dog is seen left in a car, a manager will be informed and action may be taken to ensure the safety and wellbeing of the dog. Guide dogs for the blind and assistance dogs for guests with additional needs are allowed on farm provided they are up to date with vaccinations and are wearing equipment that clearly shows they are assistance dogs.
We offer a group rate discount for groups of more than 20 paying guests. Children under 2 years and registered carers do not count as paying guests. Groups must pre-book their visit by calling the office on 0719852688. Groups must pay on arrival and in one transaction.
Yes we offer birthday parties . Click here for packages
We’re sorry but due to our licensing and biosecurity protocols, we’re not able to re-home pets or animals from the public. We also have a responsibility to adhere to our managed animal breeding programmes and have a set collection plan in place across our zoo and farm. We would advise researching appropriate animal rescue centres or animal hospitals for further advice on the safe rehoming of your pet/animal. We’re sorry we are unable to assist and hope you can be assured that the protocols surrounding the welfare of our own collection is our main priority.
We receive numerous requests for help from many worthy causes and unfortunately, we have to restrict donations (usually two admission tickets) to a limited number, and to those organisations located within our area. We are unable to accept charity requests via e-mail or social media and requests must be made in writing, including a stamped addressed envelope, with details of your event including the date it is being held to the following address:
Castle Adventure Open Farm
Wardtown castle, Ballyshannon, Co Donegal
Successful applicants will usually receive their tickets in the post within 2-3 weeks, however if the event is being held considerably later than when the request is received, the request may be held and processed at a later date, closer to the date of the event, in order to prioritise upcoming fundraising events. We are unable to respond to unsuccessful requests and please note it is not our policy to supply complimentary tickets to guests based on individual personal circumstances.